Account and sign-in
Confirm that you are using the correct account email, check any authentication prompts and contact us if access remains unavailable. Do not submit passwords or one-time codes.
Find help for your AxaraOS workspace.
Tell us what is happening, which part of the platform is affected and what you expected. Your support enquiry is recorded privately for operator review. The form does not start a trial, make a payment or subscribe you to marketing.
Integrations and provider access
Check the connected account's permissions, provider status and last confirmed sync. Data marked unavailable should not be interpreted as a successful refresh.
AI and marketing actions
If a model, scan or scheduled action fails, keep the on-screen reference or error code. Do not repeat uncertain external actions before verifying the destination.
Billing, trials and subscriptions
Review your plan and renewal information before requesting a change. For an existing Paddle purchase, use the authorised buyer portal or receipt for payment matters.
Protect your account and information
Do not send passwords, API keys, payment-card numbers or private customer data through the support form. If available, include an error reference and approximate date instead.